On Sunday, November 20th, GLMI will be upgrading all servers to a new and improved Cloud. We ask that you please refrain from logging into the Cloud from 7:00 PM to 11:00 PM as any session opened will be closed. The system will be available again promptly at 11:00 PM EDT. Please be sure to remind staff of the new appearance to the Cloud and system login screens. We have provided a preview of the new screens below.
The new Cloud upgrade will provide improved connectivity, faster navigation and faster patient loading among many other benefits. If you have not already done so, GLMI does recommend that all users upgrade their machines to the most current Citrix Receiver.
Depending on your agency’s security configuration, the Citrix upgrade may need to be completed by your IT department due to security restrictions but some users may have the ability to complete the Citrix Receiver upgrade on their own. (Please note that Microsoft Edge/Internet Explorer are the only internet browsers supported by GLMI.)
The Citrix Receiver upgrade can easily be done by:
1. Visiting https://www.citrix.com/go/receiver.html
2. Selecting the blue button labeled ‘Download Receiver 4.5 for Windows’
3. Follow the upgrade prompts…Should only take a few moments.
Please know that the Cloud and System login screens do look a bit different however, all usernames and passwords are the same and there is no change to the screen’s functionality.