As of Wednesday, November 1st, due to the upcoming retirement of Microsoft’s Parature support desk tool, MAX will be migrating to Atlassian’s Service Desk for all support requests. This migration will have little impact on our users but there are a few items to be aware of.
Users will still be able to submit support tickets by phone, email or by logging directly into Atlassian, similar to Parature.
To access Atlassian, users can visit support.maxhcs.com. Once at the site, users can self register a username and password. (Users will also automatically be registered upon the first email sent to firstname.lastname@example.org beginning on 11/1/17).
Atlassian provides users with the capability to create and review support tickets, in addition to searching the MAX knowledgebase. Once users open a knowledgebase article they will be prompted to login to Atlassian’s ‘Confluence’ which hosts the MAX knowledgebase. The same username and password can be used to access both Atlassian as well as Confluence.
Please know that all existing tickets will be migrated over to Atlassian, however, any open development requests will be migrated to our secondary system for development tracking.
Please take a moment to review MAX’s Atlassian script for additional logging in, navigation and search help. If you have any additional questions regarding Atlassian, please don’t hesitate to contact us.